Because we're here for you. As a small, family-owned business, we do everything we can to accommodate our customers. From sending replacement screws to designing custom mounts, we GETit done for you. If you have questions or concerns about your order, our Support Squad is easy to reach and available to help. When you buy direct, you can feel confident that we'll ensure you have the best experience possible.
Most orders ship within 1-2 business days. YAY for short handling times and high-five to our Warehouse Team!
Well, it depends! Shipping costs vary based on the weight of the order, shipping location and shipping speed. The most accurate (and easiest) way to see your shipping cost is to add the products you want to purchase to your cart and enter your shipping location in the shipping rates calculator.
It depends on which shipping service and carrier you choose at checkout!
The easiest way to see the shipping options available for your location, is to add the products you want to purchase to your cart and enter your shipping location in the shipping rates calculator.
***Shipping times are estimates and are not guaranteed by the carrier - there may be delays with our shipping partners beyond our control. We will not refund shipping costs for unforeseen delays by the carrier, but if we mess up, we’ll MAKEit right.***
Yeah, you heard us right. On U.S. orders over $75, shipping is FREE! Free shipping really is the best kind.
If you love saving things for last minute and need your order ASAP, please contact us and we can look into faster shipping options and costs for you! (Beware: Overnight shipping ain’t cheap!)
Please reach out to us, we are happy to fix any issues you may have!
As long as your order hasn’t left our warehouse, you’re in luck! Just reach out to us. If it has left our warehouse, you’ll just have to wait. The anticipation won’t kill you.
You sure can! Just reach out to us in advance so we don’t charge you for shipping.
YES, YES and YES! We ship all over the world. Australia? Denmark? Madagascar? Nuketown? Spawn Island? Yeah, we ship there too. Please note that we do our best to keep International Shipping costs low (we analyze them daily). We know it’s expensive. We wish it weren’t.
If you already placed your order and there is a small error or you need to change the shipping address to match the billing address, we would be happy to fix it for you, just reach out to us! If you want to change the shipping address to be different from the billing address, we will have to cancel and re-place the order for your fraud protection. After cancelling the first order, you can re-place the order directly through our website or we can send you an invoice!
Just head over to the shipping confirmation email we sent when your order shipped; the tracking number is included. If you “accidentally” deleted the tracking email, reach out to us and we can resend your order tracking number to the same email address used to place your order! (Just in case you aren’t you).
First take a deep breath. Double check your mailbox. Your order may have arrived in a small box. Have you confirmed with your neighbors that they have not received it by mistake? Sometimes the tracking scans are not perfectly accurate with regard to the time of delivery. Once your order leaves our warehouse, we have the same information as you. We are not able to reach out to shipping carriers on your behalf, so you will have to reach out to the carrier to file a missing mail claim.
Just add everything you want to your cart and checkout! It’s that easy!
Please reach out to us directly (ASAP!). We try to ship orders as quickly as possible, which means we might not catch your order in time to adjust or cancel it.
We accept all major credit and debit cards, PayPal, Amazon Pay, Apple Pay and Google Pay. (No, we do not accept hugs or BitCoin as valid forms of payment).
We're sorry, but no. Follow us on social and sign up for our emails to receive up-to-date info on exclusive offers, giveaways, discounts and more!
Sometimes payments can show as pending in your account, even when the payment was not actually processed on our end. These pending payments usually disappear after a few days. If the order and payment did actually go through, you would receive an automatic email confirming your order.
Returns within 30 days receive a full refund, excluding shipping. We will provide a return label* and deduct the cost from your refund, making the process quick + easy for you. Returns after 30 days, items not in "like new" condition or bulk orders will be charged a 30% restocking fee. Please allow 2-4 weeks for refunds to be processed. For Amazon orders: All returns need to be processed with Amazon. However we are happy help with an exchange if you need one!
*Return labels are only provided for US orders.
To fill out our return form click here.
If you ordered the wrong mount, we would be happy to exchange it for you. Just fill out our exchange request form to let us know which mount you need. Exchanges are charged for the exchange shipping + return label* and the process is quick + easy.
*Return labels are only provided for US orders.
We will accept returns of items in “like new” condition at our discretion, so please reach out to us. If you spray paint your mount hot pink, please don’t try to return it (yes, that has happened).
Please allow 2-4 weeks for refunds to be processed and show in your account.
Just yell really loud and we’ll answer. Just kidding, don’t do that. You can email us at firstname.lastname@example.org, start a live chat right on our website, reach out through social media, or call us at (844) HIDEit-2. That’s (844) 443-3482 for those who don’t know how a telephone keypad works.
We're very sorry about that! We always respond to emails + messages, so if you don't hear back from us within a day or so, please check your spam or junk folders. Still nothing? Perhaps there was a tech issue on our end and we ask that you please reach back out - we want to help you!
No. We’ll send you a polite response, but we’ll also laugh at you and say, “Didn’t they read the FAQs?”
Please, no. Our Customer Service Team regularly checks emails, voicemails, live chat messages and our social accounts. There’s no need to reach out across all channels, we WILL get back to you! We promise!
Feel free to send us any product suggestions or ideas you may have to email@example.com and we will pass it on to our Product Development Team. Show us what ya got!
Unfortunately, due to the policies Amazon has in place, we’re very limited in what we can do for you. Please contact us and we will do our best to help you. If you buy direct we can help you with everything!
We sure do! Reach out to us directly for more information on large orders and quantity discounts.
You can get started here.
We offer several partnership opportunities, well, just because we love you guys!
We also have a Dealer Program for A/V Pros that offers wholesale products and exclusive discounts!
We are not currently participating in sponsorships.
Nope. We’ve built an entire company around a product that actually destroys devices and game consoles. We’re kidding. Yes, the mounts are safe if installed correctly (which isn’t hard to do).
Just guess. Or use our Mount Finder. You can also search by your device’s name or model number on our website. If no results show, feel free to reach out to us and we can help you find the correct mount!
Yes, but it depends on the device and the setup. Under-desk or under-cabinet mounting can block airflow that is needed to cool some devices, so double check your devices’ vents won’t be blocked. Also, depending on the depth of the desk or cabinet, you may have to purchase additional screws that are shorter than the ones provided. Please reach out to us if you have any additional questions about under-desk or under-cabinet mounting!
For the Original Xbox One you’ll need our HIDEit Uni-MW. Please note that the OG Xbox One disc drive was not equipped to play while vertical, so if you mount your Original Xbox One, you’ll have to switch to downloaded content. Or don’t. But please do. Here’s why.
Absolutely! As soon as we can get our hands on the new Xbox Series X and the PS5, we’ll be making mounts for them! Patience young Jedi.
Most of our mounts are made in the United States, and are therefore TAA compliant.
Absolutely! We know not everyone is a DIYer, so we have an Installer Locator just for you! Just enter your zip code and the #HIDEitPros in your area will come up! So you can sit back, relax and drink your drink while your mounts are installed!
Glass? You’re kidding. To install our mounts in concrete, brick or stone, you’ll need to purchase the correct mounting hardware for each type of surface.
With your hands of course! Or like this.
VESA mounting utilizes the four holes on the back of a TV or monitor, instead of wall mounting. If your TV is already wall mounted, you can use our VESA Adapter with our other mounts to VESA mount your devices. Most of our mounts can be VESA mounted directly to the back of a display, but check each mount to ensure it is VESA compatible. You can read more here.
Who knows?! Just kidding: Video Electronics Standards Association.
Drywall screws and anchors. Some mounts come with special screws (oooh ahhh). See each product for specific details.
Black screws aren’t made from the same high quality materials as our silver screws and the black coating is more prone to rusting. To ensure our mounts and hardware last you a long time, we stick with high quality materials!
M3-0.5 x 20mm
Yes! We just ask that you pay $5 for US shipping. Please note, most of the hardware provided with our mounts can be found easily at your local hardware store if you don’t want to wait for a replacement screw pack.
The drywall anchors provided with our mounts are rated for 25lbs each, more than the weight of most devices and consoles. Our mounts come with 2-4 drywall anchors depending on the mount, so you can be sure that your devices are secure. See each product for specific details on the hardware included.
Heavy metal. More specifically, most of our mounts are made from 16 gauge steel, while several are made from heavier gauge steel. See each product for specific details.
All of our mounts are designed in the good ol' US of A and the majority of our mounts are manufactured here as well!
Absolutely! You're welcome to paint your mount, but we suggest bringing the mount to a paint store to get the right paint for the job as all of our mounts are already powder-coated.
Additionally, please note that once the mount is modified in such a way, it is not eligible for return or exchange.
Totally! HIDEit Mounts E-Gift Cards are available for $10, $25, $50 and $100.
Currently just in Reno, NV, but we have more locations coming soon! In the meantime, you can order from our website and your order will be on its way quick!
Is the sky green? Do pigs fly?
You can bet your star spangled banner we do! We offer 20% off of your order for military members. Verify your military status here.
We recommend a fully articulating TV wall mount to ensure there is enough room to install the mounts and devices! Or, if you like being difficult, you can use a slim or tilting TV mount, but you’ll have to install our mounts prior to mounting the TV (and double check your devices will fit behind the TV with enough room to breathe).
It pains us to have to answer this. No, we do not sell the actual consoles. Just the mounts. Plus, if we did sell the consoles, it would be for more than $30…
Not really. The Original Xbox One is the only console that cannot play discs while vertical. If you want to mount your OG Xbox vertically, you’ll have to switch to downloaded content or go vertical at your own risk. All other consoles can be played while vertical with no issue.
No, your console doesn’t suddenly turn into a DJ table once you place it vertically. Unless you have an OG Xbox One, then yes it does.
Nope, but there are a couple factors to consider here. First, you have to think about the heat from the devices, then you have to think about the heat from the TV. Having the devices mounted behind the TV actually allows the hot air from the devices to rise and dissipate much easier than a traditional media cabinet (which locks in hot air). Most modern TVs are energy efficient and don’t put out too much hot air, so TV heat isn’t an issue. Feel free to check out the heat tests we’ve done for more information: Xbox: Heat Test #1 and PS4: Heat Test #2 Because One Wasn’t Enough.
Usually, yes. Bluetooth remotes don’t require line of sight and IR remote signals can bounce off walls and generally still reach the cable box. We can't speak for all when we say your remote will work, however it DOES work in the majority of setups. We suggest that you test your setup to be sure. Worst case, you can purchase an IR Extender for as low as $10. For a more in-depth explanation click here.
To test your signal, hold the cable box where you want to mount it and have a friend try the remote. If you don’t have any friends, well, you can always purchase an IR extender.
Really?? Click the “Forgot your Password” button…
Absolutely! You can save additional addresses under the Account Details page.
Yes! If you finally ditched your middle school email and need to update the email you have on file, reach out to us and we can help you out!
You can see your previous orders under “Order History” on the Account Details page. (Psst…you need an account to do this).