HOW FAST DO ORDERS LEAVE YOUR WAREHOUSE?
If you place your order before 10am Pacific Time Monday - Friday, your order will ship the SAME DAY (unless your item is on backorder). We are closed on weekends and all major holidays, so orders placed outside of normal business hours will ship on the next business day.
HOW WILL MY ITEM BE SHIPPED AND HOW LONG WILL IT TAKE?
We offer Standard Shipping which is typically UPS Ground and takes 5 business days, from the time it leaves our warehouse. Our Expedited Shipping option is USPS Priority and takes 2-3 business days. There are times that customers select Standard Shipping but we send it out with USPS Priority, instead. We do that based on cost so if you are a business that requires UPS Shipping, please let us know.
WILL I RECEIVE A SHIPPING CONFIRMATION WITH ORDER TRACKING?
Absolutely! We are also big online shoppers and understand the peace of mind that comes from receiving that 'Your Order has Shipped' email. All of our Domestic Shipping Options offer Tracking. For International Orders, our Expedited Shipping option includes tracking.
WHAT IF I NEED MY ORDER FASTER?
We don't offer any faster shipping options, as a standard since they are quite expensive. If you absolutely must have your order faster, please contact us and we can look into shipping costs and options for you.
CAN YOU USE MY FEDEX / UPS ACCOUNT TO SHIP MY ORDER?
Yes, we can! You will need to contact us in advance so we don't charge you for shipping.
DO YOU SHIP OUTSIDE OF THE US?
YES, YES, YES!!! We ship all over the world! We are doing what we can to keep International Shipping costs as low as possible so we offer USPS First Class International which can take up to 6 weeks and doesn't offer tracking but it does save a lot of money. We also offer USPS Priority Mail International which is typically 8-12 business days plus the time it takes to clear Customs in your country. Please note that we do NOT cover any import taxes that your country may charge. In most countries, you will need to pick up your order from your local post office and pay for any VAT. We know it's expensive. We wish it weren't. We typically absorb at least $5 of International Shipping charges for you.
WHAT TYPE OF PAYMENTS DO YOU ACCEPT?
We accept all major credit cards, debit cards, and PayPal.