Got questions? We've got answers!
- HOW FAST DO ORDERS LEAVE YOUR WAREHOUSE?
If you place your order before 10am Pacific Time Monday - Friday, your order will ship the SAME DAY (unless your item is on backorder). We are closed on weekends and all major holidays, so orders placed outside of normal business hours will ship on the next business day.
HOW WILL MY ITEM BE SHIPPED AND HOW LONG WILL IT TAKE?
We offer Standard Shipping which is typically UPS Ground and takes 5 business days, from the time it leaves our warehouse. Our Expedited Shipping option is USPS Priority and takes 2-3 business days. There are times that customers select Standard Shipping but we send it out with USPS Priority, instead. We do that based on cost so if you are a business that requires UPS Shipping, please let us know.
WILL I RECEIVE A SHIPPING CONFIRMATION WITH ORDER TRACKING?
Absolutely! We are also big online shoppers and understand the peace of mind that comes from receiving that 'Your Order has Shipped' email. All of our Domestic Shipping Options offer Tracking. For International Orders, our Expedited Shipping option includes tracking.
WHAT IF I NEED MY ORDER FASTER?
We don't offer any faster shipping options, as a standard since they are quite expensive. If you absolutely must have your order faster, please contact us and we can look into shipping costs and options for you.
CAN YOU USE MY FEDEX / UPS ACCOUNT TO SHIP MY ORDER?
Yes, we can! You will need to contact us in advance so we don't charge you for shipping.
DO YOU SHIP OUTSIDE OF THE US?
YES, YES, YES!!! We ship all over the world! We are doing what we can to keep International Shipping costs as low as possible so we offer USPS First Class International which can take up to 6 weeks and doesn't offer tracking but it does save a lot of money. We also offer USPS Priority Mail International which is typically 8-12 business days plus the time it takes to clear Customs in your country. Please note that we do NOT cover any import taxes that your country may charge. In most countries, you will need to pick up your order from your local post office and pay for any VAT. We know it's expensive. We wish it weren't. We typically absorb at least $5 of International Shipping charges for you.
WHAT TYPE OF PAYMENTS DO YOU ACCEPT?
We accept all major credit cards, debit cards, and PayPal.
- We want you to love our products. We strive to create raving fans and customers for life. But, sometimes things change. If you ordered the wrong size, we'll exchange it. Maybe your planned setup is going in a different direction and you no longer need your order, we'll refund it.
Just send us a quick message with your name, order number, and let us know why you are exchanging or returning your item. We ask "why" because we have built this company on listening to our customers and adapting to your needs. Your feedback means a lot to us.
Please package your order (the way you received it) and ship it to:
748 S. Meadows Parkway, Suite A-9 #184
Reno, NV 89521
* Please make sure to include your order number, copy of your packing slip, or other information so that we can identify your return.
Large orders or items that are not in 'like new' condition may be subject to a 30% restocking fee.
Shipping charges are non-refundable and return shipping is the buyer's responsibility.
Please allow 2 weeks for your refund to be processed.
- HOW DOES IT WORK? DO I HAVE TO GO IN ANOTHER ROOM TO CHANGE DISCS?
We are working hard to make it easier, visually to understand our products. It's not always easy since the general concept is to HIDEit. If you want to HIDE your components with our mounts, you would arrange them behind your TV, around the TV wall mount. They also mount to the wall and are typically placed directly behind your TV. Same room, same wall. Much easier than hiding them in another room!
HOW DOES THE REMOTE CONTROL WORK IF THE CABLE BOX IS BEHIND THE TV?
IR signals can bounce off of walls so in many setups, the remote will work and in some cases, it will work better! Each setup is different, so it is best to test your setup and preferred device location. You may find that moving the device to a slightly different location improves the signal. If your remote doesn't work, purchasing an IR Extender will likely be your best solution. Bluetooth and similar technology commonly used with game controllers do not require line of sight and will work without issue.
CAN I USE YOUR MOUNTS FOR UNDER-DESK OR UNDER-CABINET MOUNTING?
Yes...but it depends on the component and the setup. Our Adjustable mounts have straps that can be used like a shelf for placing an item under a cabinet. However, with many components, this will direct the ventilation into the cabinet. You can adjust the brackets to leave some space (2 inches) for air flow. Keep that in mind, and the heat output of the device, when ordering.
BUT I THOUGHT THAT GAME CONSOLES AREN'T SUPPOSED TO BE PLACED VERTICAL...
This is a common myth. Most consoles were designed for both horizontal and vertical orientation. All PlayStation consoles can go vertical as can all Nintendo consoles. All Xbox 360 can go vertical but the Xbox One...the disk drive was NOT designed to go vertical. If you don't use disks, go for it. If you do use disks and really want to wall mount your Xbox One, contact us and we'll tell you about our workaround.
WON'T THE HEAT FROM THE TV MAKE EVERYTHING REALLY HOT?
This is another common myth. First, to mount your devices behind your TV, you can NOT use a flush, slim TV wall mount. If your component won't fit behind the TV, it just won't fit. We suggest that you use a fully articulating mount that allows you to pull the TV away from the wall, leaving ample space for your components. When in use, you should keep your TV at least a few inches away from your components. The issue is not the heat coming from the TV per se, it's that all components require air circulation for cooling. As for the TV putting off heat...depends on what type of TV you have. Older Plasma TVs were known for putting off a lot of heat and gobbling energy. Energy consumption is a big selling point with newer TVs so most of them won't have much heat coming off the back, now the heat comes from the screen.
THE GAME CONSOLES ALREADY RUN HOT, WON'T THAT MAKE IT WORSE?
The short answer is no and in most cases, your console will have better ventilation and in turn, will run cooler. Newer consoles have better fans and therefore, better cooling. They also will warn you before they overheat. Regardless, heat and ventilation is always a primary concern for us since we started making mounts when RROD was rampant. Our mounts have a minimalist design for a reason; we don't want to block vents. All consoles require a few inches of space around them for air flow and that includes cable boxes. Again, that's why we suggest an articulating mount. Assuming you are allowing the proper space between your console and your TV, your console will have better air flow and circulation than in a cabinet or traditional media console. Heat rises and the media cabinet will trap that heat. On the wall, the heat rises up and away. If you are a true, hardcore Gamer where heat really is a factor, wouldn't you rather use our mounts to display your console?